ba99bt Privacy Policy

Registration & Account Data

When you create a ba99bt account, we collect the information you provide directly, which may include:

• Full legal name and date of birth (required for age verification — players must be 21 or older)
• Email address and mobile phone number
• Residential address, including city (e.g., Dhaka, Chittagong, Sylhet, Khulna, Rajshahi)
• Username and encrypted password
• Preferred currency (Bangladeshi Taka, BDT) and language preferences

Payment & Transaction Data

To facilitate deposits and withdrawals via bKash, Nagad, Rocket, Upay, Visa, and Mastercard, we collect payment-related data including mobile wallet numbers, masked card details, transaction reference IDs, deposit and withdrawal amounts, and timestamps. ba99bt does not store full card numbers or mobile banking PINs. Payment data is processed through encrypted, PCI-DSS-compliant payment gateways.

Usage & Behavioural Data

As you interact with ba99bt, we automatically collect certain technical and behavioural data, including:

• IP address, device type, operating system, and browser version
• Pages visited, time spent on each page, and navigation paths
• Game sessions played, bets placed, and wager amounts
• Login timestamps and session durations
• Referral source (e.g., how you arrived at ba99bt.app)

Identity Verification (KYC) Data

As part of our Know Your Customer (KYC) obligations and to comply with anti-money laundering requirements, we may request copies of government-issued identity documents such as a National Identity Card (NID), passport, or driving licence. We may also request proof of address documentation. These documents are stored securely and accessed only by authorised compliance personnel.

Communications Data

When you contact ba99bt's customer support team via email or live chat, we retain a record of that correspondence, including your contact details and the content of the exchange. This data is used to resolve your query, improve our service quality, and maintain an audit trail of support interactions.

What Are Cookies?

Cookies are small text files stored on your device when you visit ba99bt.app. They enable the platform to recognise your device across sessions, remember your preferences, and measure how players interact with different sections of the site. ba99bt uses both session cookies (which expire when you close your browser) and persistent cookies (which remain on your device for a defined period).

Types of Cookies We Use

• Essential cookies — required for core platform functionality, such as maintaining your logged-in session and remembering items in your account preferences.
• Analytics cookies — used to collect aggregated, anonymised data about how visitors navigate ba99bt.app, helping us identify and resolve usability issues.
• Functional cookies — used to remember your language setting, preferred payment method, and other personalisation options.
• Marketing cookies — used where you have consented, to deliver relevant promotional content and measure the effectiveness of ba99bt's marketing campaigns.

You may disable non-essential cookies through your browser settings at any time. Please be aware that disabling essential cookies may impair your ability to log in or use certain features of ba99bt.

When We Share Data

ba99bt does not sell, rent, or trade your personal data to third parties for their own marketing purposes. We may share your data only in the following circumstances:

• Payment processors — we share necessary transaction data with bKash, Nagad, Rocket, Upay, Visa, and Mastercard to complete your deposits and withdrawals.
• Game providers — platform providers such as Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi may receive pseudonymised session data to facilitate gameplay and resolve game-related disputes.
• Identity verification services — third-party KYC providers may process your identification documents on our behalf for age and identity verification.
• Legal authorities — we may disclose personal data to law enforcement, regulatory bodies, or courts where required by applicable law or a valid legal order.
• Business transfers — in the event of a merger, acquisition, or sale of assets, your data may be transferred to the acquiring entity, subject to the same privacy protections described in this policy.

All third parties who process personal data on behalf of ba99bt are required to do so only for the specified purpose and in accordance with our instructions and applicable data protection standards.

Retention Periods

ba99bt retains personal data only for as long as is necessary to fulfil the purposes set out in this Privacy Policy, or as required by applicable legal obligations. As a general guide:

• Account and registration data is retained for the duration of your active account relationship with ba99bt, and for a minimum of five years following account closure for AML and fraud-prevention compliance purposes.
• Transaction and payment records are retained for a minimum of five years in accordance with financial record-keeping requirements.
• KYC and identity documents are retained for the period required by applicable law, typically five to seven years from the date of verification.
• Customer support correspondence is retained for up to three years from the date of the interaction.
• Marketing consent records are retained for the duration of your consent, plus a reasonable period thereafter for audit purposes.

When personal data is no longer required, ba99bt securely destroys or anonymises it in accordance with our internal data disposal procedures.

Rights Available to You

Subject to applicable law, you have the following rights in relation to the personal data ba99bt holds about you:

• Right of access — you may request a copy of the personal data we hold about you at any time.
• Right to rectification — if your personal data is inaccurate or incomplete, you have the right to request that we correct it.
• Right to erasure — in certain circumstances, you may request that we delete your personal data. This right is subject to our legal retention obligations.
• Right to restrict processing — you may ask us to limit the way we use your personal data in certain circumstances.
• Right to data portability — where technically feasible, you may request that we provide your data in a structured, commonly used, machine-readable format.
• Right to withdraw consent — where we rely on your consent to process personal data (e.g., for marketing communications), you may withdraw that consent at any time without affecting the lawfulness of prior processing.
• Right to object — you may object to processing based on our legitimate interests, including direct marketing activities.

To exercise any of these rights, please contact our support team at [email protected]. We will respond to all verified requests within 30 calendar days. We may need to verify your identity before acting on any request.

Security Measures

ba99bt employs industry-standard security measures to protect your personal data against unauthorised access, disclosure, alteration, or destruction. These measures include 256-bit SSL/TLS encryption for all data transmitted between your device and ba99bt.app, encrypted storage of sensitive account data, access controls limiting data access to authorised personnel only, regular security audits and penetration testing, and two-factor authentication options for registered accounts.

While we take all reasonable steps to protect your personal data, no internet transmission or electronic storage method is entirely free from risk. You are responsible for maintaining the security of your own ba99bt account credentials. Please notify us immediately at [email protected] if you suspect any unauthorised access to your account.

Policy Updates

ba99bt reserves the right to update or amend this Privacy Policy at any time. When we make material changes, we will update the effective date at the top of this page and, where appropriate, notify registered players via their registered contact details. We encourage you to review this policy periodically to stay informed about how ba99bt handles your personal data. The current version of this Privacy Policy is always available at ba99bt.app/privacy-policy. Your continued use of the platform following any update constitutes your acceptance of the revised policy.

Contact Us About Privacy

If you have any questions, concerns, or requests relating to this Privacy Policy or ba99bt's data practices, please contact our dedicated support team. We are available 24/7 and aim to respond to all privacy-related enquiries within 5 business days (Bangladesh Standard Time, UTC+6). Reach us at: [email protected]